Your privacy is our priority. This document transparently explains how hetpawa collects, uses, stores, and protects your personal data as a member of our platform.
This Privacy Policy describes hetpawa's privacy practices regarding the collection and use of your personal information. By using the hetpawa platform, you agree to the terms set out in this document. Please read it carefully and contact our support team if you have any questions.
Hetpawa values the privacy of every member who uses our platform. As an online gambling platform serving the Malaysian market, we are committed to managing your personal data in a transparent, responsible and secure manner.
This Policy applies to all information we collect through:
This Policy does not apply to third-party websites or services that may be linked through our platform – game providers, payment processors, and other external services have their own separate privacy policies.
Our Commitment: Hetpawa will not sell your personal data to any third party for marketing or advertising purposes. Full stop. This is not merely a promise — it is a core operating principle that will not change.
Hetpawa collects the following categories of data when you use our platform:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Name, IC, date of birth | Mandatory (KYC) |
| Contact | Email, phone, address | Mandatory |
| Financial | Bank account details, transaction records | Mandatory (withdrawal) |
| Technical | IP, device, session | Automatic |
| Communications | Support chat records | When contacting us |
Your personal data is collected through several key channels:
Information you voluntarily provide when registering an account, completing the KYC process, contacting customer support, filling in promotional forms or updating your account profile.
When you use the hetpawa website or app, our systems automatically record technical data such as your IP address, device type, login sessions, and usage patterns. This data is collected via cookies, server logs, and industry-standard tracking technologies.
In some situations, we receive information from third-party service providers working with hetpawa, including:
All third parties working with hetpawa are bound by strict confidentiality agreements and are only permitted to use your data within the agreed scope. They may not use your data for their own purposes.
Hetpawa only uses your personal data for legitimate and necessary purposes. We do not collect irrelevant or excessive data. The following are the primary purposes for which your data is used:
We send promotional information, bonuses and the latest offers to members who have consented to receive marketing communications. You may opt out of such communications at any time through the notification settings in your account.
Hetpawa does not share, sell or rent your personal data to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations:
Data is shared with providers who help us operate the platform, including game providers (such as Evolution Gaming and Pragmatic Play), payment processors (DuitNow, FPX, e-wallet gateways), and technical support services. They may only use your data to fulfil their role with hetpawa.
We may be required to disclose your data to authorities, regulatory bodies or law enforcement if mandated by applicable law or a valid court order.
In situations where there is a serious threat to platform security, other players, or operational integrity, data may be shared with relevant parties for investigation or prevention purposes.
Should an exceptional situation arise requiring data sharing beyond the scope outlined above, hetpawa will obtain your consent beforehand unless prohibited by law from doing so.
The security of your personal data is something hetpawa takes extremely seriously. We continuously invest in security infrastructure to ensure your information remains protected at all times.
Hetpawa retains your personal data for as long as your account is active or as long as required for the purposes stated in this policy. Following account closure:
While we employ industry-standard security measures, no system can guarantee 100% security. You also play an important role – ensure your account password is strong, unique, and never shared with anyone.
As a hetpawa member, you have clearly defined rights over your personal data. Hetpawa respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request and receive a copy of the personal data we hold about you at any time.
If the data we hold is inaccurate or outdated, you have the right to request immediate correction.
In certain circumstances, you may request the deletion of your personal data, subject to legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances while an issue is being resolved.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
To exercise any of the above rights, contact the hetpawa customer support team via live chat in the app or on the website. We will process your request within 30 business days.
The hetpawa website and app use cookies and similar tracking technologies to enhance the user experience and gather analytics data. There are several types of cookies we use:
These cookies are required for core platform functions such as login authentication, session security and language preferences. Essential cookies cannot be disabled as they affect core platform functionality.
We use internal analytics tools to understand how players interact with the platform — including the most frequently visited pages, time spent and navigation patterns. This helps us continuously improve the overall user experience.
These cookies store your preferences such as preferred language, display settings and game choices so you do not need to reconfigure them each time you log in.
Cookie Controls: You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. For the mobile app, cookie settings are managed through the in-app privacy settings.
As a platform that uses cloud infrastructure and international service providers, your personal data may be processed or stored on servers located outside Malaysia. This includes game provider servers, CDN platforms, and data backup services.
In all such situations, hetpawa ensures that:
Hetpawa reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. When material changes are made, we will:
Continued use of the hetpawa platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact us via:
Our privacy team will respond to your enquiry within 5 business days. For formal rights exercise requests (such as data access or deletion requests), please clearly state that this is a formal data protection rights request so that it can be processed in accordance with the correct procedure.
Response Time: General inquiries – within 24 hours. Official data rights requests – within 30 business days. Urgent data security complaints – within 4 hours.
Privacy is not just a document – it is a multi-layered protection system that we build and maintain every day.
All data transmitted between your device and hetpawa's servers is protected with 256-bit SSL encryption – the same level of security used by Malaysia's major banks.
Hetpawa has never and will never sell, rent or share your personal data with advertisers or third-party data brokers. Your data belongs to you.
Our security monitoring system operates 24/7 to detect any unauthorised access attempts or unusual activity that could compromise your data.
Only hetpawa staff who require access to your data to carry out their authorised duties are permitted to do so. All access is logged, monitored and reviewed on a regular basis.
Hetpawa's security and privacy practices are regularly audited by independent third-party auditing firms to ensure compliance with the latest industry standards.
In the event of any security incident involving your data, hetpawa has an incident response procedure that ensures you are notified within the stipulated timeframe.
Hetpawa takes your privacy seriously. Register an account today and enjoy a secure gaming experience backed by a transparent and responsible privacy policy.
Have questions about how we handle your data? Contact hetpawa customer support via 24/7 live chat – we're happy to help.
Read the full hetpawa user agreement.
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